Helpdesk technician Interview Questions | Glassdoor

Helpdesk technician Interview Questions

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How would you react when you are in a bad mood and a customer comes to you and is not talking to you in a good manner?

3 Answers

I'll be cam and still help the customer but if the customer doesn't gets better i'll call the supervisor and ask him to help the customer.

Roll my eyes first, hiss, then swear at the customer.

The answers are self explanatory.

We solved a puzzle as a group

1 Answer

ipconfig, customer service questions, past experience in IT. Nothing technical.

1 Answer

can you work remotely from home?

1 Answer

What is DHCP?

1 Answer

Tell me about yourself

1 Answer

A disgruntled professor can't get his projector working in class. What are your troubleshooting steps? Keep in mind you are the only one in the office and can't ask for help andyou can't leave the office to help him. All of it has to be done through phone. What do you do? Hurry because the professor has class in 5 minutes and is yelling at you.

1 Answer

How do you handle irate customers?

1 Answer

Q: In an Active Directory Domain, when you need a Group Policy Object to apply to a specific group of users only when they are accessing specific computer objects, how would you go about doing this?

1 Answer

Have you received any job offers from other places with your skills?

1 Answer
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