helpdesk technician interview questions shared by candidates
How would you react when you are in a bad mood and a customer comes to you and is not talking to you in a good manner?
I'll be cam and still help the customer but if the customer doesn't gets better i'll call the supervisor and ask him to help the customer.
Roll my eyes first, hiss, then swear at the customer.
The answers are self explanatory.
A disgruntled professor can't get his projector working in class. What are your troubleshooting steps? Keep in mind you are the only one in the office and can't ask for help andyou can't leave the office to help him. All of it has to be done through phone. What do you do? Hurry because the professor has class in 5 minutes and is yelling at you.
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