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Helpdesk technician Interview Questions
A help desk technician provides first-level support to customers. You must have a well-developed working knowledge of the software and systems you support, understand where to look for further information, and have patience with your customers.
305 Helpdesk Technician interview questions shared by candidates
Top Help Desk Technician Interview Questions & How to Answer
Here are three top help desk technician interview questions and how to answer them:
Question #1: How do you research a problem that you haven't encountered before?
How to answer: Help desk technicians will often deal with frequently asked questions, but a new problem will sometimes appear. Explain the steps you take to resolve a new problem, starting with the client's questions followed by any other technical research you carry out. Make sure you explain how you document the solution for other technicians.
Question #2: How do you deal with a difficult colleague or client?
How to answer: First, give an example of a situation where you had to deal with a demanding customer. Show compassion by explaining how the problem impacted the individual's ability to do a job. Next, talk about the strategies you used to help the client and the outcome.
Question #3: Why do you want to work for this company?
How to answer: As a help desk technician, you are an integral part of a company's customer relations team. You need to demonstrate that you thoroughly understand what the company does. Give an example of something that you admire about its product or service and be enthusiastic about contributing to satisfaction within the business.
Helpdesk Technician was asked...June 6, 2013
How would you react when you are in a bad mood and a customer comes to you and is not talking to you in a good manner?
3 Answers↳
I'll be cam and still help the customer but if the customer doesn't gets better i'll call the supervisor and ask him to help the customer. Less
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The answers are self explanatory.
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Roll my eyes first, hiss, then swear at the customer.
IT Helpdesk Technician was asked...September 4, 2020
Helpdesk Technician was asked...September 28, 2016
How much experience do i have.
2 Answers↳
10 years welder
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I have 12 years exp in oil and gas project ,maintenance
Helpdesk Technician was asked...June 3, 2015
Hello, would you like to fill in this 1 million question form?
2 Answers↳
No, thanks!
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It's not just me then. I had a nightmare after UK Mail failed to deliver my Urine and Blood samples for the mandatory pre-interview drug test as requested by their HR for the following day after I passed their initial assessment :) The questions just kept coming and coming! A lot of hoops to jump thru for a £18k job. There wasn't even the courtesy to call me back to see how I got on. No job offer, but I might have hated it, having read these reviews Less
IT Helpdesk Technician was asked...August 29, 2016
IT Helpdesk Technician was asked...May 6, 2014
What will you do if one of the users in the office can not connect to the internet?
2 Answers↳
Forget the Cisco OSI layer model, you need to troubleshoot by starting with eliminating the simple possibilities. Ask the user, if they tried a different website, if they tried a different browser and/or restarted their browser. While you're speaking to them, quickly ping their machine and see if you can reach them. If you can, then it's not a port or switch problem, most likely a software issue or a DNS issue. Maybe they got a virus that disabled their browser or re-directed their DNS. If you can't then you physically check their machine, making sure there is a link light on the NIC port, replace the cable, verify network settings are correct. Less
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In the moment of the interview I could only think of a problem with the cable or the switch port. A few days later, another answer came up to me: it has to be related with Cisco OSI layer model, you have to check every layer to be sure what the problem is. Less
Helpdesk Technician was asked...January 28, 2021
Helpdesk Technician was asked...January 28, 2021
Helpdesk Technician was asked...March 27, 2017
Technical Questions. Port Numbers for example.
1 Answers↳
Told the port numbers for various protocols
Helpdesk Technician was asked...December 31, 2020