Helpdesk Technician Interview Questions | Glassdoor

Helpdesk Technician Interview Questions

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Helpdesk technician interview questions shared by candidates

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How would you handle a difficult customer?

Asked to fix a laptop issue while all of the panel watched and took notes.

Name the ticketing applications you have used ? ( I am guessing this is what he wanted to say, because he did not speak clearly or proper English to me )

What oracle sever experience do you have? ( I am guessing this is what he wanted to say, because he did not speak clearly or proper English to me )

They have a little miniature skills troubleshooting test where they'll show you a diagram of a network and ask: Host A reports that they cannot connect to server Z, how would you trouble shoot? How would you troubleshoot for intermittent connectivity? The diagram looks like it was taken straight out of some Cisco networking curriculum.

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Why do you want to work here

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Sometimes the MACs have trouble with their display graphics, what would you do?