HOME based service - customer care professional interview questions shared by candidates
Name a time you had to solve a problem, you didn't know the answer to, without the help of a supervisor or coworker.
This was the most difficult question for me, because I've never had too many ( if any) situations at work where there wasn't a supervisor or coworker to ask. Especially with my experience being in call centers. So I just highlighted a time i daughter the answer to a problem I didn't know the answer to without seeking someone else and found the answer on my own.
Unfortunately, I do not remember all of the questions that were asked as there were many. The most important thing to remember is that you will be given a scenario and asked to tell about your experience...the STAR technique....situation or task, what was the action you took and what was the result....think of it as a conversation and relax! The more natural and genuine you are, the better you will do!
All Behavioral Questions: based on customer service and problem solving skills were the main focus of the interview. Asked some questions about work balance.
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