Home care interview questions shared by candidates
A man calls in and has an older computer that is essentially a brick. What do you do?
Check the power supply, try to start in Safe Mode, hold down the power button
Try another power cord if there's one available. Check to see if pc is plugged into a power supply or power strip. If so, see if other equipment on that same strip works. Either way, plug something else into that same port or see if you can plug the computer into another outlet.
The very first thing you need to know is why your customer is calling. What are they experiencing so you may effectively help them with their problem, brick or no brick.
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