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Home Care Interview Questions


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A man calls in and has an older computer that is essentially a brick. What do you do?

5 Answers

Check the power supply, try to start in Safe Mode, hold down the power button

Try another power cord if there's one available. Check to see if pc is plugged into a power supply or power strip. If so, see if other equipment on that same strip works. Either way, plug something else into that same port or see if you can plug the computer into another outlet.

The very first thing you need to know is why your customer is calling. What are they experiencing so you may effectively help them with their problem, brick or no brick.

What if a game restarts or an application loses data and an irate customer calls for data to be replaced but you know you can't do that.

2 Answers

What other companies in the area have you worked for and what did you do?

1 Answer

What does your day (in this position, at this job) look like?

2 Answers

There weren't any hard or unexpected questions.

1 Answer

Why do you want to work here?

1 Answer

"How do you handle the rare customer who stays unsatisfied?'

1 Answer

Why do you want to work for home instead?

1 Answer

What are you weaknesses?

1 Answer

What are your weak points?

1 Answer
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