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How do you handle stressful situations. give us an example of a disagreement with a customer or co worker and how you resolved the issue.

6 Answers

With kindness, patiences and understanding. Let the individual know the rules. Listen to what their issues are and let them know we want to help them the best way we can.

I have had a customer that would try to bring back food that had been donated to them , and try to get money out of it. I had to explain it was store rules we could not do a refund with out a recipt. They were unhappy but we all have to follow rules.

I listen to them and what in upseting them, and kindly tell them I'm sorry but we all must live by the same rules.

What kind a position you looking for?

5 Answers

If you were on a stranded island, what 3 things would you bring and why?

3 Answers

What is your favorite movie?

3 Answers

what does hospitality mean to you?

3 Answers

Describe a situation where you had to fix a mistake.

3 Answers

why do you want to work at the hardrock cafe?

2 Answers

How do you deal with stressful situations?

2 Answers

"Why did you choose Olive Garden in particular?"

1 Answer

Do you drive?

2 Answers
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