Hostess Interview Questions | Glassdoor

Hostess Interview Questions

"The hostess dictates a customer's first and last impression of a restaurant, so excellent customer service skills are essential. Expect to answer questions about how you would greet customers on the phone and in person to ensure they leave with a positive impression. As hostess stations often get hectic during peak restaurant hours, be prepared to discuss how you would handle long lines and impatient customers."

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If someone yells at you because you can't seat them, how do you handle the situation?

1 Answer

I would calmly reply with the wait time and offer them a seat at the bar.

What would you do if someone walked in the door as the phone began to ring.

1 Answer

What would you do if the resturant begins to get extremly busy?

1 Answer

What would you do if a customer orders a meal and they dislike it?

1 Answer

If a customer came in and asked if you had a specific item they no longer have on the menu, and we don't have the right ingredients to make it, what would you do?

1 Answer

Describe a situation where you had to fix a mistake.

3 Answers

You're young, why do you want to work already?

3 Answers

What is the worst type of person you have to deal with?

2 Answers

Have you ever worked a cash register before?

2 Answers

Why do you want to work at a restaurant and why do you want to be a hostess?

2 Answers
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