Hotel manager Interview Questions | Glassdoor

Hotel manager Interview Questions

"When applying to be a hotel manager, interviewers will want to determine whether you have the customer service skills, leadership experience, and industry knowledge to oversee the day-to-day operations of a hotel from food preparation to front-of-house. Prepare to participate in a few role-play scenarios to evaluate how you would handle various customer complaints, describe in detail your experience in the service industry, and explain how you plan to motivate hotel staff to perform their jobs to the fullest. Employers will expect you to have a degree in hospitality or a related business field."

Top Interview Questions

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How do you handle a customer service issue with a difficult customer

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The best way to handle a customer service issue is remain calm and don`t take it personal. The second step is try to understand why the customer is upset. Using the information given, you will be able to choose the best way to handle the issue. It could be a room move, a hotel credit or an adj. in the bill.

What would you discount or comp?

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Why do you want to work at Priceline?

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Hiring processes.

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Why would you want to work with American Cruise Lines?

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Stuff about last position. Revenue type questions. How to convince hoteliers to provide more revenue when they don't really need to (busy times)

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Not much more of me speaking about my accomplishments.

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How well do you work with the millennial generation?

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Are you able to work 12 hours per day for 6-8 weeks straight without a day off?

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How would you explain hospitality to your associates?

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