Hotels, Motels, & Resorts interview questions | Glassdoor

Hotels, Motels, & Resorts interview questions

Marriott International Interviews /  HQ: Bethesda, MD

873 Interviews

2.6 Easy

Disney Parks & Resorts Interviews /  HQ: Lake Buena Vista, FL

804 Interviews

2.4 Easy

Hilton Interviews /  HQ: Mc Lean, VA

567 Interviews

2.7 Average

Interview Questions

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How will you deal with an angry guest?

1 Answer

Calm the guest down and try to find out exactly what the guest is upset about then, come up with a solution to make the guest happy.

have you had any experience in the hotel/hospitality industry?

2 Answers

How would you add to the team?

2 Answers

They asked me how I would handle a bad situation with a guest.

1 Answer

If you had a guest who came to the front desk angrily inquiring about why his shower was without hot water and you were also on the other line with another guest trying to answer a few of their questions while a few guests wanted to check -in, what would you do in this type of situation to make everyone happy?

1 Answer

How many rooms at your old job did you clean.

1 Answer

What types of computer skills do you possess?

5 Answers

Describe how you would respond to a guest mad at you (even though the mistake was done by a colleague who took an earlier shift?)

1 Answer

How have you gone above and beyond for a guest/customer in your past jobs?

1 Answer

What was your most difficult customer confrontation and how did you handle it?

1 Answer
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