Lowe's Interview Question: how you handled not being abl... | Glassdoor

Interview Question

Assistant Store Manager Interview Memphis, TN

how you handled not being able to do something you had

  promised a customer

Interview Answer

2 Answers


they are looking for an apology, offering something similar that would meet their need or upgrading at no additional cost or discounting for inconvenience to customer

Interview Candidate on May 5, 2014

As a ASM for lowes I know one thing to help you. Be confident in you reply and keep eye contact. 1st never promise anything. However if you are put in a opportunity to take care of a upset customer that has been promised something you will do whatever it takes to make sure " our" customer is taken care of, one customer is worth $100,000.00 in there life time. you do not want to make one bad experience make them not chose lowes in the future.

Anonymous on Sep 7, 2015

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