Customer Service Interview Questions in Huntsville, AL | Glassdoor
Customer Service Interview Questions in Huntsville, AL

Customer Service Interview Questions in Huntsville, AL

As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.

Top Interview Questions

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"Sell me your cell phone."

1 Answer

Ask what they are looking for in a cell phone, explain features relevant to their interest, close the sale,(They will say no) make a rebuttal.

Why are you coming from a HVAC tech position to a CSR position?

1 Answer

Is one call resolution or call time more important to you?

1 Answer

What major challenges and problems do you face on a daily basis?

If you have a customer who is upset with a billing problem what should you do to defuse the situation?

there wasn't any difficult or unexpected questions...just "tell me a time when" etc.

How did you handle a particular situation with a customer and what brought you to Sykes.

What are your strengths and weaknesses?

If you saw someone doing something that was potentially dangerous to themself and/or co-workers what would you do?

1 Answer