Customer Service Representative Interview Questions in Huntsville, AL | Glassdoor

Customer Service Representative Interview Questions in Huntsville, AL

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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"Sell me your cell phone."

1 Answer

Ask what they are looking for in a cell phone, explain features relevant to their interest, close the sale,(They will say no) make a rebuttal.

Why are you coming from a HVAC tech position to a CSR position?

1 Answer

Is one call resolution or call time more important to you?

1 Answer

What are you looking for in a job?

1 Answer

Tell me about a time you have to deal with an angry customer and what did you do to resolve it ?

How will you handle stress in a tough situation?

If you have a customer who is upset with a billing problem what should you do to defuse the situation?