Customer Service Representative Interview Questions in Huntsville, AL | Glassdoor

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Customer Service Representative Interview Questions in Huntsville, AL

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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If you have a customer who is upset with a billing problem what should you do to defuse the situation?

How did you handle a particular situation with a customer and what brought you to Sykes.

What makes a good customer service associate. Describe a time where you provided stellar customer service

1 Answer

What is your biggest weakness? Do you have customer service experience? What kind of tasks did you perform in your last position?

describe a time when you dealt with an irate customer

Tell me about a time you had a difficulty meeting a deadline. Did you meet it and how?

1 Answer

Give an example of a time a customer was upset? How did you handle the situation?

Explain a time when you struggled with a task at a previous job. Sell me this pen. Explain a time when you dealt with an irate customer. Explain how you build relationships with your customers.