Customer Service Representative Interview Questions in Huntsville, AL | Glassdoor

Customer Service Representative Interview Questions in Huntsville, AL

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

How would you persuade someone to do something your way?

What are you looking for in a job?

1 Answer

How did you handle a particular situation with a customer and what brought you to Sykes.

Tell me about a time you had a difficulty meeting a deadline. Did you meet it and how?

1 Answer

Give an example of a time a customer was upset? How did you handle the situation?

How will you handle stress in a tough situation?

Explain a time when you struggled with a task at a previous job. Sell me this pen. Explain a time when you dealt with an irate customer. Explain how you build relationships with your customers.

Tell me about a time you have to deal with an angry customer and what did you do to resolve it ?

What is your biggest weakness? Do you have customer service experience? What kind of tasks did you perform in your last position?