inbound customer service representative Interview Questions

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inbound customer service representative interview questions shared by candidates

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APAC Customer Services
Customer Service Representative- Inbound was asked...September 11, 2015

Why do you want to work here?

3 Answers

I Require an income.

I am looking to start my new career near to my house that's it

And I need income too

Advanced Call Center Technologies

Do you have any call center experience

2 Answers

Yes, FedEx. We both made a face she knew the struggle.

No

Etech

"How do you think your degree has helped you?"

2 Answers

"My degree is in Psychology, so of course, it enables me to read people pretty easily. I also have several business and management courses that have taught me the pros and cons of different business styles."...Interviewer did not like the answer. Less

My degree has just helped me to go upto the interview cabin post that whatever happen depends on me deserves to me and its acceptable to me so i just give only that much importance to my degree thats solve my lord Less

NAB - National Australia Bank

What will you do if someone tell you to do sth wrong?

2 Answers

hey did you get offer how did you answer this

hey did you get offer how did you answer this

Etech

(Handed a paper clip) "This is a pen. Sell it to me."

2 Answers

Low cost, very efficient, even flow of ink, ergonomically designed for comfort, made from very eco friendly materials...Interviewer did not like the answer. Less

Sir currently company is doing promotion of pen in which top 10 lucky purchaser will get a chance to go goa for 3 night & 4days and next top 50 lucky purchaser Will given a 3 250Rs free voucher of dominos 🍕 and next top 100 lucky winner will get a packet of inc pen worth of 5000 per pouch 5 inc pen so no limitation offer are limited for 2 months purchase the pen as many as you can so that you can grab an oppurtunity to win an exciting prizes Less

IBEX Global

Why should we hire you?

2 Answers

Because I'm a fast learner ,dependable and have an open availability

Because I'm a fast learner ,dependable and have an open availability

Teleperformance

Why do you want to work here? Will you be on time?

2 Answers

Exactly

i fill that thes is a good way to get bact into the work fore why i am back in school on line and tacking care of my 89 year old mom . Yes i will be on tim for work . Less

Teleperformance

What challenges may you face with older customers (65 or older) and how would you speak to them vs a younger person?

2 Answers

hard of hearing, inability to understand certain accents. They should be spoken to with dignity and respect at a decent volume without yelling and slower than you would a younger person. Less

To be honest the older the customers are the more respect you'll get from them. The young customers be so quickly to hang up. Not all but just some. You want to always keep both ages interested in what's going on & keep the conversation at your best! Never bore your customers, don't ever have those boring dragging tones in your voice, it'll just sound so unprofessional. Less

Teleperformance

What are your work experiences?

2 Answers

Where do you see yourself after 5 years?

I have worked as a front office for 4 years.

Etech

"How do you deal with failure in the workplace?"

2 Answers

As per my learning,thoughts,and beliefs i would like to tell you that success and failure are a just a part of ur experience and both are necessary to blossoms your life, failure is nothing but an intimation to you from your sorrounding people that give message to you that you are fail And success is opposite of that same people will come & tell you that what a successfull person what you are doing is just experiencing black and grey area of your life and it doesnt make any difference whether its for personal life or proffessional life just thanks your sorrounding peoples feedback to create your experience or coin with a two side success or failure Less

"I've honestly never had to. I treat others with courtesy and respect, I don't "job jump", the shortest period of time I've worked for someone is 5 years, my attendance record is great, I work efficiently, both as an individual and as a team member--so I give my all to my employer and receive the same in return."....Interviewer did not like my answer. There were many more questions, and all were met with disinterest or dislike. Overall, the interview was the worst I've ever been to. Total waste of time. I'm guessing she expected me to beg for a job, but if that was the case, I never gave her the pleasure. Less

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