Incident Manager Interview Questions | Glassdoor

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Incident Manager Interview Questions

When interviewing for a position as an incident manager, you can expect to be asked about your experience with different IT frameworks, personal incident management methods, and basic managerial skills. The interviewer may provide you with scenarios where different incidents occur within the service desk department to observe the processes you would use to categorize, prioritize, and respond to the incidents.

Top Interview Questions

Wanted to know my knowledge on how to handle service incidents

1 Answer

Described the process I would take from start to end

Do I have experience in meeting SLAs?

1 Answer

I was asked to demonstrate my writing abilities since the job highly depends on it.

1 Answer

There were no question asked of me, as the interviewer did not call as scheduled. However, I had prepared close to 20 questions about the job and the environment (with Northwestern Mutual being the client, I or anyone would want to know at a high-level their business practices, underlying software release methodology such as Agile or Waterfall, their software/IT platforms, office, etc.)

1 Answer

Explain to us a situation where you had to manage and outage, how you handled it, and the outcome

"Yes. You have completed the first trial. Great job."

1 Answer

"Yes."

1 Answer

"Yes. Another good question. Three more to go."

1 Answer

"Yes. Good question."

1 Answer
110 of 47 Interview Questions