Incident Manager Interview Questions | Glassdoor

Incident Manager Interview Questions

When interviewing for a position as an incident manager, you can expect to be asked about your experience with different IT frameworks, personal incident management methods, and basic managerial skills. The interviewer may provide you with scenarios where different incidents occur within the service desk department to observe the processes you would use to categorize, prioritize, and respond to the incidents.

Top Interview Questions

"Yes. Good question."

1 Answer

"I'm thinking of an object in my head that is also in the room. You can only ask me 5 questions to figure out what it is. What will you ask?"

1 Answer

Questions around Supporting a large internal IT organization

What are you looking for in a role with this company?

The asked many industry related questions regarding my ITIL experience and associated industry experience.

1 Answer

What KPIs do you need?

1 Answer

He makes them up as he goes Nothing meaningful Nothing meaningful Nothing meaningful

1 Answer

If my manager wanted to have the person directly involved with an ongoing overnight incident, and the next shift was coming in, how would I handle it.

1 Answer
1120 of 47 Interview Questions