Incident Manager Interview Questions | Glassdoor

Incident Manager Interview Questions

When interviewing for a position as an incident manager, you can expect to be asked about your experience with different IT frameworks, personal incident management methods, and basic managerial skills. The interviewer may provide you with scenarios where different incidents occur within the service desk department to observe the processes you would use to categorize, prioritize, and respond to the incidents.

Top Interview Questions

How/why do you think you would be a good fit for this position?

name a time you had a anger customer and what did you do?

review prior work experience and how it applies to the position

1 Answer

How do you prioritize an incident? How do you take control of a bridge? How do you feel about interrupting people?

Describe the framework and methods one could use to successfully address challenges facing a diverse set of customers?

Questions were more related to specific situations and how to handle them.

1 Answer

didi i know Excel and powerpoint and Service-Now was asked to send an example of an excel spreadsheet and explain my findings

1 Answer

Since my previous experience was related to incident management, pure grilling on the same questions like, challenges, strategy, resolution, why, what how ?

How would you investigate a nation state breach from start to finish be detailed as possible. How would you identify webshells and dll injection. How would an attacker achieve both. All the technical questions were scenario based instead of your traditional "What-is" questions which I prefer.

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