interview questions shared by candidates
Are you familiar with IB and why IB? How strong are your customer service skills? Your job consist majority of your time making and taking calls, are you okay with that? How do you deal with upset customers? Tell me a time when you had to deal with someone in a team? How do you feel with work left undone? How do you make do w/ limited resources... in other words, resources are limited, are you okay with that and how can you overcome this obstacle? Tell me your weakness? What is your strength? Can you work the hours from M-F 8am - 4pm? How do you feel about travel, your commute and how far? Why do you want this job? What do you like to do for fun?
Do some quick relative research about the company and its background. Questions are very basic. Just be yourself.
There were no unexpected questions since I was considered an expert in helping organizations with enterprise-wide organizational changes. However, I received questions surrounding dealing with organizations or people with hidden or different agendas, dealing with challenging personalities, communicating status (good, bad, and in different), escalating tactics/styles, managing resources that may not directly report to you, and a few technical questions surrounding laws, regulations, and compliance.
I was asked in a hypothetical context if the owner of the company requested that I come fix a problem on his computer immediately, while I was in the midst of another technical task, would I drop everything and go?