inside sales associate interview questions shared by candidates
Using what we have used to define sales, give me an example of a situation in which you have had to use collaborative selling? What made the situation difficult and what was successful about it?1 Answer
This was one of the more difficult questions asked, for I do not have a lot of experience in sales jobs. However, having helped my family build and create a business from the start, marketing and sales tactics were necessary in gaining loyal clientele in order to operate the business. With that being said, I was not unfamiliar with the idea of collaborative selling, and was able to explain various situations when collaboration was necessary in order to maintain business in the long term.
If one of your customers said no to your product what would you do to convince them otherwise?1 Answer
Ask questions to figure out what their hesitance is and try and solve some problems that they currently have with the solutions that our products offer.
What were some of your biggest challenges in dealing with difficult clients and how did you overcome them?1 Answer
Clients disgruntled because their were errors on their ads. sometimes it's the publishers fault, but many times it can be the clients error. I always remain calm, let the person speak, really listen, and then they usually calm down. At that point I assure them that we'll make it right. I explain that I will research the situation to find the best possible solution. I make them feel valued and treat their situation as top priority.
sell me this pen. And what's your biggest weakness?1 Answer
What sort of things do you like to write about? And when you do, do you enjoy a smooth reliable writing utensil? This is for you! My biggest weakness is that I take too much time providing customer service for clients to make sure they are happy. Some of that time could probably be spent acquiring new customers.
What can you bring to the table in this role?1 Answer
I bring a positive energy, and am motivated, and very hardworking. I am great with people and know how to sell products and services.
If you could be #1 employee but have all your coworkers dislike you or you could be #15 employee and have all your coworkers like you, which would you choose?47 Answers
#1 employee, because I am here to work and be the best employee that I can be. People may dislike me for other reasons, but as long as my managers like me...all that matters.
I'd definitely go for being the #15 employee. Being hated at work is going to destroy your productivity, both by making you loathe your job and making it nearly impossible for you to motivate a team of co-workers to get bigger projects done.
There are 53,000 employees at ADP. To have 14 people ranked higher than you within that organisation is still a sign that you are one of the most valuable employees. Better to have 14 people ranked higher than you and have a productive and courteous relationship with your coworkers than to be #1 and have a dysfunctional relationship with your coworkers.
I guess my question back to the interviewer would be, what do you mean by "#1 employee"? On what scale? That said, I would probably choose to be well-respected over being the top dog.
I can hardly envision a company or a scenario where a person disliked by his or her co-workers would be the Number 1 employee. Organizations require relationships to achieve results. It would have to be a place where everyone worked independently of each other for this scenario to happen.
#1 v. #14 matters based on the size of the company. In really large companies, #14 is still impressive. More important though, I am ok with people disliking me if they respect me.
I'd definitely be #15 with people who like you... there's room for growth - you can always strive for and move to the #1 position. However, being #1 with people who don't like you makes for a stressful work environment - and once someone doesn't like you (especially a group) it's very hard to change their minds.
You cannot be the #1 employee if everyone dislikes you. I've been at this company, and that high productivity employee that everyone hates destroys 10x more morale from their co-workers than they produce in raw output. Morale is correlated strongly with productivity, thus they are actually a burden on the company. They should be let go so the rest of the people can scale up their work without that egotistical "#1 employee" around.
#15, people like you and you have room for growth and a clear path to greater success. Don't ask the interviewer what they mean on this question, this one has an obvious answer.
The way to answer this would be state it can't exist either way. There is now way to ensure that everyone likes or dislikes you. They would be to achieve the highest possible rank through dedication, persistence, hard work, and teamwork. Your respect from others at work is more important than having someone like you. But to become a leader... some people have to like you, for them to follow.
The way to answer this would be state the following: "It can't exist either way. There is no way to ensure that everyone likes or dislikes you. The best way to achieve the highest possible rank in a company is with dedication, persistence, hard work, and teamwork. Your respect from others at work is more important than having someone like you. But to become a leader... some people have to like you, for them to follow."
Be number 15. People who like you will support you and you can then be #uno!!! Being a disliked #1 is an oxymoron, no pun intended.
Obviously neither b/c both things can't both be true. In an interview if some one gives you an either or question generally I don't give either of the options.
I'd rather be #2. I try harder and probably have at least one or two people in the Dept. who like me, other than my manager.
If being #1 means making $100 million a year, I'll take that. But if being #1 and being #15 is not much different, then it depends on the size of the company. In a 15 person company, I'd rather be #1 than #15. In a 15,000 person company, I'd choose #15.
Me: I'd be number 15, because I probably helped 1-14 that's why they like me so much. ---- Me: I'd rather be Paul, its a bit longer than 15 but it saves you a syllable when pronouncing it.
Is it possible to be #1 and be hated by all my co-workers at your company? If so I strongly disagree with the way your company is being run and I now withdraw my application for the position.
Define "#1 Employee? Most sales?" Also, how many employees are there altogether?
Define "coworkers"? If that includes my boss and people above me, then #15. If not... #1. F'...'em
#15. There's no downside. Since the question doesn't say that how good you are at your job changes between the two scenarios, it can be said that the only differences between the two are (A) whether or not your coworkers like you, and (B) whether or not you get to work with people better than you. Working with a higher caliber of people is best both for your personal growth and for the growth of the company, so the second option is superior.
I think it is # 1 employee in one particular department. I would be happy with #1, as people may be unhappy because of many reasons, one being Jealous. Not only that would't number 1 make you happy, proud? Do what makes you happy, everything else will fall in place. GBAD: how can being #1 destroy your productivity? The very fact that you are #1 speaks for your self.
If you are #1, you are the best corporate citizen and all others can follow /learn from you. if you are #15, you have fallen behind as a corporate citizen and you made others who like you fall behind you and other 14 people took advantage of you
I would like to be #15, still if it be the last position. I'm sure to get #1 position with my dedication, performance, hard work, in such a way, everyone will be happy with me. No. 1 does not mean just a rank, it is to be one so that other employees idealize you, and this way we will increase our organization productivity.
For me it depends upon the work culture in the company and how my peers are. If my peers want to be in top position regardless of others dislike, I would do the same.
I would prefer #15. It has an obvious answer to my way of thinking. These have been helpful to read a bunch of questions that appear nonsensical on the surface. Before I read a few of them, I would have attacked the question like many here have done. I can see how the interviewer would like for you to consider the question, which is keeping in the spirit of what is being asked, not pick apart the question itself. It reminds me of a group brainstorming ideas to a complex question.
Obviously #15. Cause if you're #1 and nobody likes you, you must be a dick.
I agree on some level with the people who say it is important to get along with your coworkers to get things done. But on the other hand, I wonder WHY is a low ranked employee more liked? If he is more liked because he tells the funniest jokes and parties constantly, then I don't really want that for myself. I want a job that I can excel at. That doesn't mean I'm going to be rude, but if I have to not care about my work to be liked then it's not worth it.
# 1, If i'm at #1 then its because people like me and my way of work else I would not have reached here.
Would you rather be intelligent or happy?
The company whose top employee is disliked by everyone for whatever reason(s) is definitely not a company I'd like to work for.
In order to be #1 one of my requirements would be that I was well-liked. In other words, being well liked and #1 go hand in hand-ie its not possible to be #1 the way I define it, if you are disliked by all. However, I'll choose being the disliked Chief over being the well-liked Indian every time. , if my choices are limited to the way you phrased the question.
#15, because there's going to be room at the top soon enough.
I would actually respond with, "I would rather be #8. I envision being hated by some and liked by many so therefore I would come in to do what is requested of me, contribute as best as possible, and also try to excel at all I am doing. I know that some will feel that I am going after their jobs and in turn will hate me, but some will see the great job I will be doing and will love me. So in turn #8 is where I would place myself and I wouldn't limit myself to such extremes."
Personally, I don't care if no one likes me. If my boss loves me and thinks I'm doing an excellent job, why does it matter what people at my level or below me think? Of course, it would depend on where you worked. For example, if you're a teacher that does a good job but is hated by all of your students, that would be bad. This question makes me think of an analogy that someone gave me: Picture two kids. One is on the floor, and one is on the top of a desk. Ask the one on the desk to pull the other one up with him, and they probably can't. But ask the one on the floor to pull the other down with him, he can do it easily. Point: It would be much easier to go from number one down if your coworkers hated you than it would be to maintain or go up from number 15. Still, if I am in a position where my coworkers feelings have nothing to do with what my boss thinks of me, I would choose to be number one.
Do you like zuckerberg?
I would much prefer to be respected than liked. If you are #1 you will have more information and therefore a clearer picture of the best direction for the company. People may hate your decisions now but in time by driving to the goal, the company, shareholders and all employees will be better off. Once you succeed you'll have more "friends" than you know what do with. Plus if everyone hates you now it's very easy to build significant improvements. Get one person to like you and that is a huge % jump in your "likeability".
It all depends on the role you are recruited to play. If team work is of importance, then #15 is the option. if team work is not a requirement, then #1 would be an option because initially majority of people work for the money and later comes esteem needs. So the question back to the interviewer, "Is team work important for this position?".
Say if Amazon has approx. 20,000 employees in its Seattle office then I would like to be #15 employee and have all your coworkers like me. As only 14 employees be ahead me whereas I'll be above rest 19,985 employees and dear to all. This will increase my productivity and hard work that soon i'll reach #1.... --------------------------------------------------------------------------------
So is the question a conundrum or a fallacy?
I know this is not an option here, but I would like none of those. Rather i would like to be respected for my actions and decision that I take. Being liked or disliked with co-worker might make one biased or hesitant about one's action and might put one self before the taking the right decision.
Seems like an easy game, but thinking about it really depends on the quality of question one asks themselves! Consider this, being #1 is definitely what anyone wants (mainly because the sense of reward for being n.1 is attractive $$$), but deciding on being hated or loved hugely depends on the social needs of one, according to Maslow's theory these needs (the need for love and appreciation) must be achieved to gain real fulfillment in life.
I would take number 1, if all of you chose #14. There got to be the one
I've been in the position where I was top employee and was hated by everyone. While it does make the job near impossible, whether this is good or not depends on the job. I was hated in the position I was in by most because I followed the rules and reminded (quite regularly) the others in the group to do the same. If this was the scenario, I'd gladly do it again. However, as has been explained to me, in the actual work force, it's near impossible to get anywhere unless your co-workers like you to some degree. Therefore, I'd prefer to be liked than to be number one.
It depends. More information is needed in the question. If a person is working in a commission environment, most of the time a salesperson wants and needs to be number one, and is expected to be so. Ethics must be adhered to, common courtesy extended. Most employers do not generally get involved with piranha type tactics on the sales floor. They are generally more interested in sales results, period. In a commissioned retail environment, the sales floor is akin to a battlefield.In order to be number one in sales one must be aggressive and persistent. Without corporate parameters sales people can and usually over step the boundaries if gone unchecked. Many top echelon sales people are often despised by other sales associates. One who is exposed to this environment will need to personally decide if they want to be liked by their peers or liked by their employers who are generally result driven. It boils down to one's personal credo and beliefs. To some a larger paycheck far outweighs the being liked factor. Usually, the corporate philosophy, although unwritten will set the tone and thus the behavior of the associates.
A minor pay difference is hardly worth making work unenjoyable. I see more value in relationships than in pure monetary value.
What will you do to be better that John Doe? (to provide some context, this question was asked in the first group interview, they were asking the candidate next to me questions and then immediately turned to me and asked how I would perform better than him)4 Answers
My education and experience gives me everything I need for this position.
My education and experience makes me the perfect choice for this position.
I would use my education and experience in sales to out sale anyone in this room.
Engage with as many customers as possible. Making sure each one felt special and comfortable with me. My goal is to make a sale. Figure who is buying and has the resources buy to the product.
Sell me your sell phone...4 Answers
They're looking for you to asses customer needs, build value and close.
Too bad it's a cellphone, not a sell phone.
at what point through the interview process did you recieve the drug test?
It’s after your initial offer. They sent me documents on a Friday and took the offer back because it wasn’t completed on Monday. It was a weekend no business is open. I’m highly disappointed in their process.
I was quite offended when they spent an hour questioning me about my core beliefs, values, and experience, and then left me time for 1 question before letting me know they had another meeting. Very unprofessional especially after they tell that the interview process is a 2-way street and the candidate is interviewing the company and vice versa.4 Answers
No reply just left - would not work there
As a Sales Manager at Netsertive I will take full responsibility for this. We do believe in the 2 way nature of interviewing and try hard to leave time for questions even in the very first in person interview. Sorry it did not work out that way in your particular case. Please don't hesitate to contact me directly with any other feedback or questions.
As a past employee I can tell you that because of tremendously high turn over the company's goal in the interview process is to determine if you are a culture fit. Salaries are embarrassingly low for the market and benefits are expensive so the company tries to make up for it with what they claim is a great culture. In actuality the culture is pure silliness, and this is not a professional place to work. For example, in your interviewing process were you introduced to the purple cow? If you don't buy into the whole cow mascot thing you won't be hired. Culture is also heavily into micro managing so if you don't project that you are willing to be treated as a child you won't be hired. That's probably why they didn't let you ask any questions.
Have to agree with Anonymous. The one sided interview process is an indicator of the work experience. Explains the churn and burn of staff there - especially in sales. Salaries are below market, benefits are expensive, but you'll get tons of t-shirts you don't want or need. This is a great place to gain entry level experience, unfortunately they expect developed skills at their salaries. I wish them luck, but this late in the game, they should have sold already.
With our business model a business owner is technically losing money on each customer that comes in with a Groupon why would the companies still want to use our services?2 Answers
Chance to upsell while in store, word of mouth advertising, earns 100% profit on return visits
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