Insurance Customer Service Representative Interview Questions | Glassdoor

Insurance Customer Service Representative Interview Questions

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Insurance customer service representative interview questions shared by candidates

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Tell me about a time when . . . Behavioral Situation Questions

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Have a couple of situations ready.

.tell about a time you had to speak to a co-worker about...and how did you handle the situation and what was the outcome. Questions were about 15 in total.

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I was asked what I thought about a particular statement, which was read to me. The statement had something to do with a particular definition of manipulation and the fact that people can manipulate situations to get what they want.

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If I were to ask people that work with you what you can improve on, (weakness) what would it be?

Tell me about a time when you had a problem with a coworker. Do you know why there was a problem?

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How did you sell and idea or item that was hard to do or not a popular choice

Describe a time when I had to deal with a difficult customer.

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Asked about experience, again like any other interview process. Filling the word minimum blah blah blah. Words, yay. Interview was just like any other interview woooo

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