Insurance Service Specialist Interview Questions | Glassdoor

Insurance Service Specialist Interview Questions

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Scenario: Manager acts as a 20 year customer paying with discover card which the call agent (you) can not accept...she has other forms of payment...now role play. 2: husband passed away, calling to take him off account, how do you handle this...again you must role play...

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be apologetic, be sincere, mention a service, you are able to make things up, just be clear loud, kind

Tell me about your customer service experience. How long have you been in customer service?

Name a time that you had a project witha group that was failing how you turned it around and what was the outcome?