What will make the user happier using this than another product.
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I spoke to the employee a few times and documented the conversations. I put the person on a performance plan. However, in the end the actual termination was handled by HR with me sitting in on the process.
Tend to emergency medic staff to find out about accident in bathroom, apologize to people about delay with the tour, tend to the resident and his/her needs, phone the missed call and apologize for the delay. This answer she didn't like...answer was to tend to resident's needs first...but I thought this was less logical if the accident could have been a fall in the bathroom and very life threatening.