IT Helpdesk Interview Questions | Glassdoor

IT Helpdesk Interview Questions

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IT helpdesk interview questions shared by candidates

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What would you do if there was a problem that you didn't know how to solve off the top of your head?

2 Answers

Ask my coworkers and supervisors for help with the problem. (The interviewer nodded to this answer, as if that was what he wanted or expected to hear)

I've been asked this many times as well and it seems that they are looking for your ability to be autonomous. First, search any knowledge base that the team has set up. Second, search open and archived tickets for possible solutions Third, Google Fourth, coworkers.

Why did you decide to learn I.T?

1 Answer

What are examples of why you believe to be a hard worker

1 Answer

Users can't access the Internet. Check to see if the Proxy settings in IE and Mozilla are set to Automatically discover. then troubleshoot ipconfig commands from there after you've done the basic reboots on the pc and switch "If it's All Computers only"

1 Answer

What would you like to do? What are your goals?

1 Answer

How would you troubleshoot a printer problem?

1 Answer

Tell me about a time you showed leadership.

1 Answer

What layer of the OSI model does a switch operate?

1 Answer

What do you do when there is no one around to assist you and a user calls with a problem you cannot solve alone?

1 Answer

What things do you like to do in your free time?

1 Answer
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