IT Service Desk Interview Questions | Glassdoor

IT Service Desk Interview Questions

59

IT service desk interview questions shared by candidates

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How I would handle a frustrated customer.

1 Answer

Focus on solution and realize their anger is not toward me.

What was one of the least attractive quality of some of my fellow co-workers.

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Mixed in one technical question: How would you walk me through resolving an issue if I were a customer, my printer wont print anything?

1 Answer

Tell us why you think you're qualified for this position.

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There weren't any unexpected questions and none of the questions seemed particularly difficult.

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In the one on one the interviewer asked me if I had any of a long list of skills.... that was the majority of the interview....

I was asked if I would be able to stand up for myself and let my co-workers know if they were too loud.

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Why Gensler?

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They asked me information pertaining to service desk SLAs and metrics

1 Answer

How would I manage a situation with a customer that needs immediate attention while you are working on another emergency situation.

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