IT Service Desk Interview Questions | Glassdoor

IT Service Desk Interview Questions


IT service desk interview questions shared by candidates

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There weren't any unexpected questions and none of the questions seemed particularly difficult.

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What was one of the least attractive quality of some of my fellow co-workers.

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Tell us why you think you're qualified for this position.

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Mixed in one technical question: How would you walk me through resolving an issue if I were a customer, my printer wont print anything?

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How I would handle a frustrated customer.

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If an employee from one of the Koch businesses calls you and English is their second language, how would you ensure that you fully understand their problem?

How does a router and modem work? How can you troubleshoot if someone's wifi is down? How have you dealt with a difficult situation in the past?

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Basic IT questions.

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Questions concerning windows systems and network enviroments,

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