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IT Student Specialist Interview Questions

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How do you address conflicts?

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Conflicts come in many shapes and forms. In order for me to defuse a conflict, I first analyze its root cause. For example, an employee may be frustrated with you because they're upset with a business decision made. Analyzing the root cause may lead you to discover that much of their frustration is generated because of confusion. Providing them with the necessary information to eliminate their confusion will likely relieve the conflict.

Explain a situation where emotions escalated between you and a customer and how you would handle it.

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