IT support interview questions shared by candidates
If you were asked to unload a 747 full of jelly beans, what would you do?62 Answers
Need more info. Are the jelly beans in containers? Do they just need to be out of the plane or are they going to be eaten/sold later?
Order the Cargo Crew to offload the cargo.
You would have to know if the airplane was flying in the air, or parked on the tarmac. If it was flying, I would order the belly of the plane to open up and allow the jelly beans to fall on a poor area so the poor people who were hungry could eat a free snack. If the airplane was parked on the tarmac, I would get volunteers to bring wheel barrels to unload the jelly beans and they could take all that they wanted and share them with friends or coworkers or people who wanted to eat them.
Assuming they are loose jellybeans, and their unloading needs to be managed rather than just dumped on the tarmac ... Start by phoning the people at the other end, of the process. They managed to load an entire plane with jellybeans! Any group that can figure out how to fill a plane with jellybeans may be a big help in undoing this mess.
Put an ad on craigslist "Free jellybeans - won't last. Hurry!". They'll all be gone in no time.
Call all the local elementary and middle schools and schedule a field trip to tour the plane/airport and get free jelly beans. BYOB (Bring Your Own Bag)
Grab a forklift and start unloading them on to it and make as many trips as necessary to offload the jelly beans.
Find a new job!
The only way this is a problem is if they are loose. One large vacuum cleaner, please.
I would do it. The question is not "how" you would do it.
I'd contact the load master and give clearance to unload the plane. Federal regulations require that all cargo be shipped in containers that can be immobilized during flight. even your luggage is placed in a container when it is loaded to keep it from shifting. The tail and or front of the 747 would then lift and load master's team would unload the plane, I'd be notified when it was completed and notify the shipper that the cargo was received.
Listen to my favorite song on my Bose speakers and call Dr. Dre to clean the mess.
Ask Bose why they think they need to make their speakers even cheaper than they already are by using jelly beans to construct speaker material with.
I'd look into the eyes of the interviewer and say "You need to get out more often."
I would call the Easter Bunny and have him clean up this mess himself, as clearly, he is the only one with the time, energy, and sheer stock of jelly beans to pull off such a stunt!
How do you eat an elephant... one bite at a time. But seriously, I would obviously need more information, where is the plane, how are the jelly beans packed, things like that. The best way I've found is to get this information is to go and look for myself. I'd want to get on site and see what the problem was first hand. Next I'd want to clearly define what needed to happen with the jelly beans, where are they going, who is taking them, do they need to be packaged a certain way. I need to know what the specific metrics of my goal are. Now, once I've figured out what the problem is and I know what the desired end state looks like, I can start assessing what resources I have available to me (time, money, people, equipment) and then plot out a course of action to take me from where I am and where I want to be. From there I would roll up my sleeves and jump in, execute the plan and revise as necessary.
I would put all 747 beans in several big sakcs.
I would do nothing as jellybeans do not require luggage.
Sell all-you-can-eat tickets to kids.
Tell them I want $20 per pound to unload them. Hire a pilot to fly over an ocean, open the door and watch everything get sucked-out. Problem solved.
Set the plane on fire
Am I the only survivor from the plane crash?
I would say, "Sure, I'll get right to it." Then, I would instruct the pilot to fly over the Newark, Ohio headquarters of the Longaberger Basket company where there is the world's largest woven basket on the lawn and tell him to dump his load there on a fly by!
Open all the doors and take off! Done.
Fly the plane over the Pacific ocean. Make sure the pilot has a parachute and safety raft for when he abandons the plane. Make sure the plane crashes and sinks to the deepest depths of the Pacific...commence mini celebratory dance.
Assuming my task is exactly as stated in the question, I only need to unload the jelly beans, I do not need to transfer them into something...I would fly the plane up to 20,000 feet and open the emergency exit. Jelly beans in the rain forecast.
A photo and get the news crews in. Firmly establish a world record then I'm sure by that time there will be plenty of volunteers to sort out unloading it. You never know, somebody may buy it as an art piece
Contact my support team for all-hands on deck; lay out my plan to the team and ask for best practices on how to problem solve potential issues, send out for a bunch of brand new never-been-used janitors' brooms, have all the emergency chutes dropped and sealed at the bottom; have the team and I start sweeping towards the chutes. Have someone seal up the open end and disconnect the chutes from the doors. Alert someone to come carry the filled up chutes to where ever they are to be stored.
Get in touch with people who have experience with such things or some similar matter. I'm thinking a clown college. If they can get all those clowns in one car, they can get all those jelly beans out of the 747 with no problem. Of course, I would have to take bids. "Dr. Who" fans also might have some theory on spacial distortion that would allow for an Easter basket solution and then donate the jelly beans to poor people and get a tax write off.
Call Ronald Reagan's family and invite them to dinner.
Hire a cargo company to be there to unload the palettes into a waiting trucks for delivery.
Find out who loaded the 747 with Jelly Beans and order him to unload it.
After the plane lands, a conveyer belt would be placed under the plane. Then a dispenser would be placed under the beans and it would be set to dispense 25 beans per box as the customer requested. Hit the button and the beans would start dropping into the boxes as the conveyer belt moved along. Once boxed. The boxes would be marked... -->>Ronald Reagan Loves Jelly Beans From there the novelty jelly beans would be shipped to the highest bidder on eBay after creating a bidding war for huge profits. AND THATS HOW JELLY BEAN DISTRIBUTION IS DONE..!!!
Save all the brown ones for DLR
First and foremost... we need to figure out the objective of a 747 full of jelly beans. Marketing strategy? Partnership with Jelly Belly? I would seek these answers from the ones that initially filled the 747. That would take an insane amount of budget and manpower, so obviously the airline had a specific objective in doing so. A good project planner would already have that particular dilemma solved in their project plan.
Get all the kids from nearby schools and tell them free jellybeans.....reminds me of the scene from Lord of War when they land the plane and tell everyone to get ....
I saw a guy pick up a quarter with a fork lift one time. I am sure he would not have any problem with jelly beans.
How much will you pay?
I would park the plane on a steep incline. Set up a conveyor belt at the rear of the plane and then open up the rear most door and deploy the emergency chute allowing the jelly beans to slide into the conveyor and into awaiting trucks.
I will simply upgrade the android in the system.
I'd tie down the person who asked me to do it and won't let him loose until he ate every last one or if something else happens prior . Of course I would lose my job so I'd be filming the entire ordeal and therefore make millions.
Refer to the standard operating procedure manual for unloading specifications for items that meet the criteria similar to jelly beans. Since such a thing probably wouldn't be available, then the jelly beans would remain on the plane until someone wrote up the proper procedures. In a Brooklyn-ish accent, I'd say "Nuddin I can dew abbot it. Tawk to my yoonioun rep Ronnie ovah dere"
Take off with the cargo door open.
I would get paid first, then I would unload the 747.
Jack the nose up a bit and open the back door
I'll ask question for the purpose to unload the jelly bean. Cuz food is more important
Ask you where would you like to put them, then quote you a price.
First I would want to know what the date is. If it wasn't sometime shortly before Easter, I would strongly consider finding a different job because unless it is close to Easter there is not a sane, rational explanation why someone would need a 747 of jellybeans.
I would go get my bean gun and ask them where the target is
I would say " why on earth would you ask such a ridiculous question that is so inappropriate for a job interview?" Oh, and take your job and sh*ve it, thank you very much
I would unload jelly beans same like luggage so it is not a big problem or trouble for me.
I'd ask what a 747 is & if I could please have some jelly beans while I wait for the answer.
What is a VLAN and why is it used, what are the advantages and challenges. What is STP. Describe a time where you helped a peer who was struggling, what did you do to help and what was the outcome. What are some Linux Directories and their uses. Describe everything you know about the DHCP process. Group Policy fails on a client, how would you troubleshoot this. Describe your most technically challenging issue and how you solved it. What is the difference between a switch and a router. Name some TCP and UDP ports/uses. What is the OSI model and why is it used.5 Answers
There was so much pressure and nervousness being recorded on webcam that I was too flustered to focus on the answers. For example, the fact that I cant name 10 TCP/UDP ports off the top of my head while focusing on how I look on camera, remembering to look at the camera, etc, does not measure my aptitude to perform the job duties.
Thanks m8, you really helped
thank you for sacrificing yourself to help others! I was able to use your questions in preparation for my hirevue and have an onsite interview this upcoming monday. thanks again man!
Im going to have a video interview next week as well via hirevue with the same position. Im interested to know what are the questions they've asked during your hirevue interview. I very much appreciate it!
I did the online interview today for Technical Support Engineer Position in Toronto Canada. 12 questions in total: They are as follow: 1. What is STP ? 2. 2+3: more Questions related to STP. Study STP thoroughly including root bridge. 4. Describe DNS Process (just describe how DNS works) 5.Describe DHCP Process(Describe how DHCP works) 6. What is Active Directory ? 7. What is Windows Hosts file 8.9.10 Three questions about LINUX Directory Structures and their uses( Memorize all dir structures and their uses) 11. What is VLAN what it is used for? what are the benefits & challenges of VLAN 12. Situational Question: You are faced with an irate client how did you go about resolving his issues? give example. Thanks Good Luck to all
The most unexpected question was how they knew they could trust me to learn the system after my training elsewhere.5 Answers
Although I told them that I always devoted myself to everything, they demanded proof. I pointed to my references and told them that, if they wanted proof, it could be found there.
What an illogical question. How are you supposed to know their homebrew system without any information. This is not surprising. From what I hear about the Clubessential IT Department, they are complacent and out of ideas. They constantly make fun of the CIO, the owner's son, and the owner constantly behind their backs at Starbucks. Their attitude and general disrespect to people is disappointing.
This is not a question I have used but the question is logical and leads to a simple response to speak about a time when you were confronted by a difficult or overwhelming learning opportunity. I certainly would not recommend passing that opportunity to stand out on to your interviewer and/or references. I'd be remiss if I didn't address the disparaging remarks about our development team. Not that it is necessary for management because both management and our development team members have an excellent relationship and utmost respect for each other and all parties know this to be untrue. Our developers are very hard working and have produced a half dozen new products and hundreds of smaller enhancements this year alone. These and others are selling very well in our markets allowing us to hire on many more new employees this year than ever before. We like our developers to be free to innovate on their schedule so we work with them on flexible hours and our most of our developers enjoy coffee so many days we hold our daily sprint meetings to discuss current projects at a coffee shop. I hope this addresses all of the concerns but if not my door is always open to discuss any concerns or ideas. Regards, John
Developers at CE are required to work 24/7 & for anyone to say that they're "flexible" is a flat out lie. Yes, they typically leave for coffee in the morning & are gone for about an hour. They also take frequent breaks throughout the day but when you have such a poor work/life balance, I see nothing wrong with that. Just know that when your phone rings at 4am, you better be ready... and it happens more often than any of them will ever admit. The horrible bags under their eyes will say more than anything I write here. The CE developers are also not very welcoming when someone needs clarification on something and god forbid you question what they're doing. They could care less about the "minions" around them so the defensive response above is not surprising. The "founding" developers have a lot of respect for each other and are very protective of their department but unfortunately they haven't been able to successfully bring in someone new from the outside to join the team... If you aren't being promoted to the department from within the company, assume that you won't be a good fit for them. They're more concerned with finding the next big thing that they can brag about to clients than they are with fixing the products that they already have.... it looks better for the company if they have cool new (glitchy) toys to purchase but how about that calendar or the directory or the articles or the editor or site statistics or anything else that their own clients have desperately begged to be reworked for the past 10 years? No, instead members can now submit food orders through their phones. Great work. The reviews on this company speak for themselves.
The Clubessential employee's response to the question is disingenuous. If you were truely looking for an overwhelming learning story from a candidate, you simply ask the candidate, "Tell me a time when you felt overwhelmed learning a role" and let them describe their tale. The question asked and the follow up "demanding proof" are accusatory and that line of questioning turns an otherwise pleasant job meeting into a Combat Interview. My recommendation, get training on how to interview, and learn to tell the truth more.
How will you balance your family and home life with working a night shift?4 Answers
This was hard to answer because I hadn't really thought that through yet. It was probably my weakest point during the interview.
Working night shift means I am there during the day to help with child are and house work what is brilliant. I am also taking additional supplements to support my body during this change and of course I have specific times to sleep. It's great!!!
I don't think that question is legal. You're not supposed to factor in family and personal factors in your hiring decisions, the candidate isn't even required to disclose the fact he/she HAS a family.
I don’t have a family it’s only me so honestly won’t be a problem
Describe a time where you were given multiple tasks to do at the same time, how did you handle these task and why.3 Answers
I answered by priority and with attention to the overall issue at hand, single user affected vs multiple users or department level or higher.
I would have a list of my projects with the expected due dates. For those that were easy and could have been worked on quickly, I made a preliminary list of these first and when I could complete them. Secondly, I made the second list and listed these in order of time to complete. As in the easy projects, I prioritized these and schedule time to complete. For those that I knew would take more than a few hours or a day to complete, I would consult with my immediate supervisor and then from there contact the requestors on the revised completion date. Sometimes more emergent situations come up so it is extremely important that all parties are notified of what's going on.
Check first which is in high priority up to last task with expected time to finish, analyze the task if it possible to finish all with expected time, if not coordinate with team leader
What is the difference between a .PST and an .OST file?3 Answers
I answered that the .PST and the .OST files are used with Outlook, the .PST is for storing mail and settings on the machine, and the .OST is for offline storage on a server. Because I hesitated and had to work this question through in my head, this is why they allegedly had reservations about how qualified I was to do the job.
Personal and Offline Storage Tables are a basic fundamental in IT Support. Hesitation to answer this presumably shows that you have not spent enough time in that environment to remember it off-hand. Even the answer you provided here is a little incoherent. They both save data such as mail and calendar information, but one takes the data off the server and saves it only to the user's computer and the other does not. Knowing the fundamental difference between them is the difference between deleting a cache file that will rebuild itself and deleting an archive that cannot be recovered.
That was basically what I answered to the interviewers, and whereas truncated here for brevity, this was not a question that should have been a determining factor in a 4th interview. Besides the fact that I was practically bullied about my Mac experience (even though the description stated it was a high priority), and made it to the 4th interview without so much as a hiccup, I still find this company's hiring practices to be less than stellar. I'm happy that someone was finally hired on to the job. Mind you, the position had been open for quite awhile, and the reason why it was taking so long for it to be filled was nothing short of incompetence on the hiring end: If I was unqualified to their standards, that should have been caught by the first physical interview after the phone screen. Not after I wasted time attending 2 additional interviews. Just be careful about being so "Gung Ho" about this new company you've been hired into. They don't seem to respect their job candidates, and are incompetent when it comes to performing a proper interview. If those red flags appear in the interview process, how do you think you'll be treated down the line? Something tells me you should keep your options open. I did, and found another position at what seems like a well put together business. Can you say the same?
Why would you want to join a small company like our given your prior gigs3 Answers
Data is data and accompany like yours will only grow here on. Its not how big the company is, it is how best I can do to make it bigger. So, the size of the company does not necessarily depend upon amount of work on can do to outshine himself.
This company is mismanaged from the middle on down, customer support is in shambles. They are unable to support the products they have.
The management is total lost, customer serviced is the worst
Why do you want to work for our organization?3 Answers
It seems like an easy enough question but you have to make the answer one that offers an asset or benefit to the employer not just about your own wishes or preference.
As a previous member and volunteer at a YMCA giving back and volunteering is a big part of my personal values. I would love to work for a organization that gives back to the community and makes a difference. I would put that dedication towards the work I do for the YMCA knowing that I will be contributing to making a positive difference and creating value for the company.
Your organization focuses on kids whom I've always been passionate about educating: low-income youth. I have also always been passionate about helping poor people and this organization allows me to be an active in helping low-income communities
What was your most challenging experience in IT? What was your most difficult situation?, etc.2 Answers
Pretty run-of the mill type questions really...
My most challenging experience with IT so far was cleaning an entire database of corrupted/injected files done by a rogue admin of the website and getting the site back online after patching the back doors. I am hoping to gain more experience with a team that directly deals with this type of risk on a day-to-day basis.
See Interview Questions for Similar Jobs
- IT Manager
- Support Manager
- IT Project Manager
- IT Operations Manager
- Project Manager
- IT Support
- IT Director
- Systems Administrator
- Technical Support Manager
- Technical Support Engineer
- Service Desk Manager
- Senior Software Engineer
- IT Support Technician
- Help Desk Manager
- IT Support Specialist
- IT Systems Administrator