"When applying for a position as a director, be prepared to have your leadership skills and judgement tested by many case studies. These scenarios help employers understand what kind of leader you will be for a team or department at their company, so confidence, quick thinking, and examples of how you have fixed similar problems in the past will be highly advantageous towards receiving an offer."
How would I tackle a specific situation in a certain department?
The challenge with the question is that were supposedly looking for an outsider to come in and take a fresh look at things, so many of the terms and steps were unfamiliar to me. It was a bit like the interview team wasn't on the same page about the role. I answered it in more of a generic fashion.
I would learn as much as I could about the situation in the department then use the knowlage I had gained to solve the problem
I will go to the department and will talk to the staff to get to know about the situation. If i can solve the situation i will solve it right there.