Keyholder interview questions shared by candidates
What would you do if someone brought back a defective product?
I'd give them a replacement or alternative product without any question whatsoever.
Jos A. Bank management is very good at "blowing smoke up your tailpipe." Customers are treated like royalty. Our clothes have a lifetime warranty, if you are too lazy to clean the grime off your shirt collars just bring back the shirts and get new ones, no questions asked.
Do you feel like you're treated like royalty when you buy a McDonald's hamburger? The people you hire at JAB actually DO treat your customers like royalty. The real point is that they earn the same as if they were serving you hamburgs!! Do you see the disconnect???? What you need to realize is that you have a boatload of wonderful, intelligent and mostly sophisticated people who deliver Platinum Service to your customers at "hamburg wage" compensation levels. This is NOT realistic on your part.
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