Customer Service Representative Interview Questions in Killeen, TX | Glassdoor

Customer Service Representative Interview Questions in Killeen, TX

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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What was a time when you disrespected a boss or another authority figure?

2 Answers

An NCO, I did not stand at parade rest to.

Boss

wanted to know why I wanted and felt like I was a fit for this position? How do I view fitness

How to make a peanut butter and jelly sandwich to someone that don't know how

1 Answer

One of the questions they asked me was a long rapid math question.

When on the phone with a talkative customer, how would I take control of the situation?

1 Answer

What did I do when I had a dissatisfied customer?

1 Answer

How would you handle an upset caller?

1 Answer

How well I get along with people?

1 Answer

Where do you see yourself in five years?

1 Answer

The motto of the company for this particular campaign is "People helping people", what does that mean to you? What does customer service mean to you? Tell me about one time you went above and beyond in a previous work position. How would you deescalate an angry customer?