"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."
How would you react to a call where the person on the other end started out angry? How would you make it a productive experience?
I described the techniques I'd learned over the years for calming callers down and building rapport.