Call Center Interview Questions in Laurel, MD | Glassdoor
Call Center Interview Questions in Laurel, MD

Call Center Interview Questions in Laurel, MD

"Call center representatives are masters of communication. Employers are looking for candidates who have superb customer service skill and can easily explain issues to clients without face-to-face contact. In preparation for an interview, make sure you are well-versed in the company's operations and main products. They may ask you to sell them a product or role-play a scenario with an irate customer."

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What is one thing you need to get better at?

1 Answer

I need to not get so invested in each customer personally. I understand I care a lot but this is a business and if I cant assist a person right away, don't take it personal.

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