"Call center representatives are masters of communication. Employers are looking for candidates who have superb customer service skill and can easily explain issues to clients without face-to-face contact. In preparation for an interview, make sure you are well-versed in the company's operations and main products. They may ask you to sell them a product or role-play a scenario with an irate customer."
Mar 10, 2017
What is one thing you need to get better at?
I need to not get so invested in each customer personally. I understand I care a lot but this is a business and if I cant assist a person right away, don't take it personal.