Lead Customer Service Representative Interview Questions | Glassdoor

Lead Customer Service Representative Interview Questions


Lead customer service representative interview questions shared by candidates

Top Interview Questions

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if I were stuck on an island and could only have 3 things what would they be.

2 Answers

Book, Music,Pen

Food, water, and a phone so I could get off the island!

What was the most difficult sale? How did you overcome the objection and how can you translate that to banking?

1 Answer

How do you have handle conflict, if the conflict is with the manager? (It was stated that they have strong personalities and are hard to work for)!

what in your career background would you do over?

1 Answer

Tell me about an ethical dilemma you were faced with in the work place.

Describe a time when you went above and beyond to help a customer out?

If you were to get the position, how would your current peers perceive you in the new position

When did you have to teach someone else how to use technology. Use specifics