Lead Customer Service Representative Interview Questions


Lead Customer Service Representative interview questions shared by candidates

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Fifth Third
Lead Customer Service Representative was asked...January 27, 2014

if I were stuck on an island and could only have 3 things what would they be.

2 Answers

Book, Music,Pen

Food, water, and a phone so I could get off the island!

Fifth Third

Do you have other priorities such as job or lifestyle?

1 Answers

Yes, I have second job and family due to my husband is a disabled vet.

Fifth Third
Lead CSR was asked...September 2, 2023

They asked me to tell them about a challenging customer situation.

1 Answers

I describe a time a customer had been paid out too much in error by one of my staff and I had to work to resolve the situation Less

Pizza Hut
Lead CSR was asked...February 28, 2023

What about the pay is it good

1 Answers



How much time should this position spend on regulatory standard committees and industry consortiums?

1 Answers

No more than 5~10%.

Baylor Scott & White Health

What is your greatest professional achievement?

1 Answers

Saving lives.

Circle K

Can you count money without computer or calculator assistants?

1 Answers

Yes. Then I had to demonstrate that I could.

Buckeye Better Business Consulting

How would you fire someone

1 Answers

I feel like if it was my company, I would go to a private setting and open up the books and base it on past events. Less

Alliant Insurance Services

I was asked about the last time I used a pivot table.

1 Answers

This through me off a bit because I use excel from a visual working knowledge and I really had to visualize my last time, rather than using the name "pivot table". It was interesting because it made me really think about my process. Less

Pizza Hut
Lead CSR was asked...February 28, 2023

Why pizza hut why here

1 Answers

Because I like stuff and to pay bills

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