"Leasing consultants work with property management companies to manage the sales and leasing activities of their residencies, such as filling vacancies, collecting monthly dues, overseeing maintenance, and handling tenant relations. Employers are looking for candidates with strong negotiation, customer service, and communication skills. In preparation for an interview, come ready to discuss the sales process and provide an example of past sales that you've made. As a huge part of the job depends on your ability interact with tenants, you may be asked to role play a situation with a frustrated resident."
Give me a time when you dealt with an upset resident or customer and how did you overcome?
When answering any kind of customer service question, make sure to present yourself as a patient problem-solver who is able to maintain a professional demeanor. Listen to the resident's issue fully and try to get to the root cause of the problem so that you can find a logical solution that diffuses the situation.