"As a legal secretary, your interpersonal and organizational skills will enhance the experience for both the attorney and client. During an interview, expect to be asked about what you believe makes an effective secretary, how you work alongside others, and any of your previous legal duties. Think about how you would go about handling difficult people or prioritize projects when faced with tight deadlines. To leave an impression, bring a positive attitude to show that you can bring excellent customer service to the work environment."
Give an example of a time when you gave great customer service.
Be specific. I was a litigation paralegal before, so my "customer service" was handling needy clients. I picked one I recalled that needed extra hand holding and that I made myself available for as I felt like I gave her what she needed.