Liability claims adjuster Interview Questions | Glassdoor

Liability claims adjuster Interview Questions

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You are busy working on a task when a customer calls to ask a question. You notice that John, a co-worker who has much more experience than you, is not very busy. You decide to:

3 Answers

Ask the customer the question they want to ask, and then ask them if they would mind a call back, while you research the best answer.

Customers are first, and if i cant help or don't have an answer to the question, ill ask for the help from John.

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I expressed my displeasure of selling insurance at a previous job, and was interviewing with an insurance company. She asked me in the interview if that was going to be a problem.

1 Answer

Tell me about a time you and customer disagreed on something, how did you resolve that?

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Give an example of a difficult customer service situation and how you handled it.

1 Answer

Name a specific time you had to work with a customer you could not help and how did you deal with it?

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Name a time when you went over and beyond the call of duty? Why would you want this position? How would manage 5 to 15 people?

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Tell me about a time you had an unhappy customer

1 Answer

Review how to answer STAR interview questions.

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Why would you be a good fit for the team?

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What did you do for a customer that was above and beyond?

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