Describe a time when you had to tell someone bad news and there was nothing you could do to fix the situation?
I made sure i used a situation, behavior, application, and outcome in my answers.
I once had to tell a customer that the damage to their car would not be covered because it was determined that the accident she got in was her fault and she didn’t have comprehensive coverage.
Interview process is lengthy and very detailed.. be prepared to give some good impressive examples. What motivates you to go to work? Why Should I hire you? Why liberty mutual? Name a time you had to give complex instructions to someone? Name a time you took lead of a situation? What would your boss say is your weakness/ strengths? Name a time you had to give bad news to someone? Name a time you had to make a decision off little information? Where do you see yourself in the future?