"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."
How would you find stories?
I would build my network of sources in the area and read all of the area publications.
Some of the most interesting leads I’ve ever gotten cane out of the classified section of the newspaper.