Customer Service Representative Interview Questions in Los Angeles, CA | Glassdoor

Customer Service Representative Interview Questions in Los Angeles, CA

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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How ofter is it ok to be late to work?

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Multiple choice: Never, once every couple of years, once or twice a year, once every six months. I picked never.

What would you do if you discovered a co-worker was stealing from the company?

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nothing else was unexpected or difficult except for that lame question "tell me what are your weaknesses" . other questions include: where there any challenges you faced with your last employment? did you have to meet any quota or timeline from your previous job?

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Tell me about a time when . . . Behavioral Situation Questions

1 Answer

Name a time you submitted an idea that was rejected or failed.

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I was asked how I do under stress and multi-tasking b

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Are you willing to work 5am-130pm

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How close do you live to this location?

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What were your duties in your last position?

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Are you reliable?

1 Answer