"As a loss prevention associate, it's your job to keep an eye on customers and ensure that theft does not occur in your store. Employers are looking for candidates with strong customer service skills and a close attention to detail in order to detect any attempts of shoplifting. In an interview, you can expect a lot of situational questions that will test your ability to evaluate behavior, make difficult calls on the job, effectively interrogate suspects, and properly apprehend shoplifters."
What would you do if a store associate approached you and informed you that they just witnessed a customer conceal an expensive item into their coat pocket?
You let it go!! You cannot make an apprehension on the word of anybody else!
I would “kill the customer with kindness:” Give the customer my full attention and bog them down with customer service questions and repeatedly ask if there is anything I can do to help them. This often makes the thief nervous and can dissuade them from stealing. If it turns out the customer didn’t steal anything and the associate was wrong, this technique won’t have caused any harm to the customer or negatively influenced their experience.