Customer Service Representative Interview Questions in Louisville, KY | Glassdoor

Customer Service Representative Interview Questions in Louisville, KY

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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What do I know about the company.

1 Answer

"After I researched your company online , I learned......"

Why do you think you qualify for this position.

1 Answer

Where is the bathroom?

1 Answer

What is your experience; how do you handle irate customers, how do you respond under pressure, what about yourself did you want them to know...

1 Answer

There were none

1 Answer

A customer is out of a prescription item and you can't overnight it. What do you do?

1 Answer

One interview question I had was asking me to describe how I handled any difficult obstacles.

1 Answer

Tell me about a time you had to handle an angry customer?

What would my addition bring to the company?

1 Answer

Electronic test asked difference between "their, they're and there" and to use them in a sentence.

1 Answer