Lumber and Building Materials Interview Questions | Glassdoor

Lumber and Building Materials Interview Questions

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Lumber and building materials interview questions shared by candidates

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If an item a customer wanted was out of stock or the store didn't carry that a customer wanted how would you handle?

2 Answers

My answer was make an attempt to suggest other places they might find it. This was not the right answer. Correct answer was to suggest alternatives to meeting their needs which the store does carry.

1) Try to suggest a suitable substitute (even better if it's a lower price to the customer!), 2) Offer to locate the product at the next closest Home Depot and call to make sure the product is actually there 3) offer a raincheck if possible?

How would you handle a difficult customer?

2 Answers

Q: Various; most seemed to center around getting an ad-hoc team to accomplish time sensitive tasks with little of no preparation time.

1 Answer

Had to do a role play which was really random and had nothing to do with the position I was offered.

Have you ever had a difficult customer in the past, and how did you deal with it?

1 Answer

They really want to know my availability.

1 Answer
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