Manager Customer Service Interview Questions | Glassdoor

Manager Customer Service Interview Questions

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Manager customer service interview questions shared by candidates

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Questions about my experience at a job that was prior to my recent one so had to recall the position challenges from 4 years ago. Could do it but was not easy.

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Are you comfortable with lots of constant, dramatic change.

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None... can you work overtime, weekends. Again little help in assessing the work place, or job demands.

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How much was offered by the other company

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How will you handle a difficult customer> How or what would you do if you see another employee stealing? What will you do if a customer tries to rob you? Has a gun?? How will you respond to an employee taking ill? Fainting?? Having a seizure?

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One question was please help me find outfits for my twin children.

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All based on their Leadership Principles.

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Describe a telecommunications plan that you completed, providing as much detail as possible.

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What SO&P best practices could you bring to us?

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What do you do when you are no longer challenged.

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