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Manager customer support Interview Questions

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Manager Customer Support interview questions shared by candidates

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eClinicalWorks
Software Specialist/Technical Support/Technical Account Manager(TAM) was asked...August 18, 2017

SQL Command?

3 Answers

What is cloud computing?

Can you pls tell what were the other questions asked that is other then java , SQL , Linux. Why you declined offer? And what was the salary they were offering? Less

19000k /m

DISH

Basic character questions and call center life style questions.

2 Answers

Honestly

What type of drug test does Dish administer

OneSupport

Talk about a time you had to handle a irate customer. What steps did you take?

2 Answers

Listen attentively. Acknowledge the customer's problem. Resolve their problem. Follow up with them. Less

First I acknowledged the customer's anger, then asked them to give me some specifics of what made them feel that way. I reflected the customer's anger back at them frequently. I would try to fix the problems they identified, and if they couldn't be fixed, I would escalate them up the chain per company policy and procedure. Just acknowledging the customer's anger often calmed they down enough to engage in some serious problem solving. Less

DISH

Why do you feel that your work experience would make you an outstanding Dish employee?

1 Answers

Based my answer on few outstanding points in my customer service work history; ie, adwards and skill sets attained. Less

Asurion

give an example of a situation at your last job where you had to deal with an upset cm? what did you do to calm them?

2 Answers

Talk about a time when u listened to a customer vent, how quickly you identified the issue and what steps taken to resolve the issue.. Less

best answer is answer truthfuly

Brocade

The interview took place 8 years ago do not remember.

1 Answers

I answered all question to the satisfaction of the hiring manager

Versata

The most interesting question for me was: how are you going to resolve the issue on low CSAT

1 Answers

And my answer was a good root cause analysis on what is causing the low CSAT

SSSIT

What if you got a better offer? will you leave us?

1 Answers

Well, it's not about money all the time. I am looking for a place to gain better experience, where I prove and improve my skills in the area of my expertise. Less

Gild

How do you measure the performance of the support team and what steps do you take to improve their performance.

1 Answers

I described the various metrics used and some of the team and individual activities that were carried out to affect improved performance, i.e. monitoring, training, mentoring, etc. Less

Convergys

My past or current job. But not in detail (like why you left the job)

1 Answers

just my list of past jobs

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