Manager of Customer Service Interview Questions | Glassdoor

Manager of Customer Service Interview Questions

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Manager of customer service interview questions shared by candidates

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I was asked how do I deliver a "no" to the customer when they are expecting and demanding a "yes" answer.

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I explained I would review all the avenues to get a yes and if the answer had to be "no" then that would be the clear and concise message I would deliver. No blaming, no excused, I would present a supportive and final company decision.

How do you see your role within an office that is struggling?

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How do you handle a difficult customer situation?

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How do you coach and incentivize people with a limited budget to be the very best they can be for themselves and for the company?

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They asked how I would help a new coworker with a problem.

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Are you able to travel a day or two in a week every so often.

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Tell me how you worked thru a challenging work relationship...

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Why you work in this companies? I would not.

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What are your plans for the near future?

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