Manager of Customer Service Interview Questions | Glassdoor

Manager of Customer Service Interview Questions

501

Manager of customer service interview questions shared by candidates

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How do you coach and incentivize people with a limited budget to be the very best they can be for themselves and for the company?

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It comes down to attitude and using your free resources such as gratitude and a pat on the back for a job well done. Recognizing great performance when it happens in a timely manner and most importantly engaging the employee and making them a part of the solution. People don't like to be talked down to so let them know what is in it for them then coach to that at every opportunity and recognize them again and often - and most importantly MEAN it.

How do you see your role within an office that is struggling?

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I was asked how do I deliver a "no" to the customer when they are expecting and demanding a "yes" answer.

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How do you handle a difficult customer situation?

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Where I would be in 10 years. Who knows that?

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Would physical intimidation by a peer, real or implied, influence your performance?

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Where do you see yourself in the next five years.

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What was the most confusing piece of feedback that you have received?

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Tell me about a time you got someone to do something they initially did not want to do.

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STAR interview styles.

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