Manager operations Interview Questions

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Uber
Operations & Logistics Manager was asked...August 25, 2013

What times of the year do you think it's especially hard to get driver supply out?

2 Answers

Holidays indeed, but more importantly around "the holidays." People aren't as willing to give up their precious time off to bust their behinds driving people around. Less

On holidays. That's why the price surge on these days is an incentive for the drivers to work. Less

Par Electrical Contractors

Can I balance a high stressed work environment and role being that I was a single mother.

2 Answers

That was an illegal question they asked if it is about your parental, marital, or health status. Less

As long as the company allowed my son to come first in my priorities, I would be able to balance and maintain work and personal life. Less

Continental Carbonic

He asked me two questions, they were both about how I would fix a branch with low morale and engagement.

1 Answers

I said I would interview each employee and get a feel for all the dynamics, start with the low-hanging fruit and see if the employees have any suggestions for improvement, and then manage accordingly from there. He didn't like that I wanted to ask the employees for improvement ideas because that was "my job" and he suggested I may have to "fire everyone and clean house". Less

Target

Tell me about something you don't like to hear from employees.

1 Answers

I don't like to hear that something can't be done. Parameters may have to change and their may be a less than desirable outcome, but there is always something that can be done to better a hard situation. Less

Aventis Systems

At what point would you resort to terminating a employee?

Uber

From the in-person panel interviews: - Uber is opening up a city remotely (i.e. Milwaukee will be operated out of Chicago). How would you make the drivers in Milwaukee feel equal to the drivers in Chicago. This was maybe the worst, most vague question of them all. - Uber drops you in a new market (i.e. Oklahoma City) and says you have two weeks until we open here - go! What do you do? - Say an Uber black car driver makes $30/ride with a 20% commission. How do you convince him to upgrade to a new made up service UberSuper with a 25% commission? What costs will the driver incur in upgrading. How much more will he have to make each week, etc. Note: it's not enough to just walk them through mentally how you'd do this, be prepared to do the math on the fly. Very annoying. - An Uber competitor opens in your city with unlimited cash capital, if you were them how would you steal Uber's customers? If you were Uber how would you convince drivers not to leave?

18 Answers

Antonio, Sandro - hope you guys get good luck ... check your email for some hot man-on-man adult newsletter signups. +1 No_Cheating! Less

I confirm it is the same test... it is really hard..., thanks god I prepared before with.. try www.uber-analytical-test Less

Anyone have any ideas on how uber makes drivers in Chicago and Milwaukee feel equal? Less

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Amazon

If I handed you a rubiks cube and told you that it had to be solved by tomorrow, how would you respond?

12 Answers

Such questions are really stupid IMHO and I feel like punching the interviewer for asking crap like this. I don't think such questions prove anything. A person can be really good at handling situations but not respond likewise and a pretentious person can do very well in such cases but do a horrible job when hired. Please interviewers stop with such questions! Less

Anyone that asks a question of this nature is looking for a typical, corporate behind kissing answer. personally I was much more impressed with your honest answer than I would be by someone, whose nature and work ability I have no idea about, answering like someone else did on this with "You'll have it today." You could have answered with that and have not the first clue about "customer service", because it is just a brown nosing answer. To me, a good answer is honest and forthright, and I never want to just hear what the interviewee thinks I want to hear. Less

If I were asked this question I would say, "You'll have it today". How you do it isn't too important, there are literally a million ways to "solve" the rubiks cube they're handing you, it's not a cube, it's any problem they need solved, just get it done as soon as you can, wouldn't you like it if you asked someone to do something & they went above & beyond? Whether it's an inter-office request or anything else, you are always either someone's customer or vendor & this is called "giving excellent customer service". This question is begging for Excellent Customer Service. Less

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Amazon

If in a room there are 10 persons and if each person has to shake hands with all other then total how many hand shakes will be there

11 Answers

10C2=45

10(10-1)/2

simply formulas: n*(n-1)/2 (n-1)*(n/2)

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Amazon

If u are running at 10km/hr and anothet person is running st 20km/hr then in which round u both will be at same point

11 Answers

No matter what size track they run on, they will meet at the starting line every two laps. Less

With slower person's perspective, they will meet at starting point each round. Person running 10 km/hr, will complete one round, while the other person will complete two round during same time. Less

Yes, with reference to the slower runner, they'll meet every round and with reference to the faster runner, they'll meet every alternate round. Less

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Amazon

Behavioral based questions were easy to prepare for. Amazon prefers the STAR (situation, task, action, result) method to answer. Would suggestion preparing for the math flow question. I was asked the following: You have 30 associates who all work an 8 hour day, 5 days a week. 2 need to be in indirect (non-volume producing) roles. Your direct (production) rate is 150 units per hour, but you have two 15-minute breaks during the day. How many units can your department produce in a 40 hour week?

9 Answers

(30 - 2) associates = 28 28 associates/hour * (8 - 0.5) hours/day * 5 days/week * 150 units = 157,500 units/week However, this assumes 100% utilization all the time and this is probably unrealistic. I would then apply a reduction to efficiency to account for unexpected delays. 157,500 units/week * 90% = 141,750 units/week ... final answer. Less

The correct answer is 157500

This is a math question not an estimation on potential variables through sickness, breakdowns etc The answer is 157500 Less

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