"As a medical coder, you'll be responsible for processing patient data and recording corresponding medical codes. Employers are therefore looking for candidates who can perform repetitive clerical tasks without error. You may be asked to take a medical coding test to evaluate your ability to pay close attention to minor details and perform tasks meticulously. Your interviewer may also inquire about your experience working in different medical coding languages such as ICD-9 and ICD-10. Be aware that you must pass an exam administered by the American Academy of Professional Coders (AAPC) in order to become a professional medical coder."
Here are three top medical coder interview questions and how to answer them:
How to answer:This behavioral interview question is used to assess your problem-solving, communication, conflict resolution, and customer service skills. Describe the steps you would take to handle this situation. Describe using your active listening skills, empathy, and verbal communication. Explain how you'd relay the problem to your supervisor, make a formal apology to the client, and work with the insurance company to correct the error promptly.
How to answer: An interviewer is trying to understand whether you've received medical coding education and training. Use your answer to showcase your experience that meets the job requirements, such as a year of ICD-10 training and four years of experience in medical coding.
How to answer: Soft skills, such as dedication to serving others, accuracy, and communication, are essential to succeed as a medical coder. With this question, the hiring manager is trying to determine whether you have the professional personality for the job. Describe each of your job-relevant personal qualities, using your work experience to showcase them. For example, you can describe how you double-check each patient record, avoid careless coding errors, and provide detailed information to others who access medical records.
Try to assist the patient and answer any questions and try to explain. How to correct issue. Less
First, asking the irate customer the exact problem he/she experienced. Secondly, looking into customer’s chart/ record to evaluate it’s situation. Thirdly, consulting the nurse/ supervisor/ doctor about it. Last, but not least in case of an insurance issue, calling the customer’s insurance agency to clarify & replace with the correct information. Less
By first finding the root of the question/cause so you can answer correctly or get the appropriate person to assist the patient; so there is no tine delayed because that just adds to the frustration and get it taken care of as quick as possible and always follow back up with the patient even if you didn't resolve it Less