Medical Receptionist Interview Questions
"Employers are seeking out medical receptionists that can provide impeccable customer service to leave the first, but a lasting impression on every patient. In an interview context, be prepared to talk about your previous experience in handling angry customers and stressful situations, as well as how well you work in a team. Emphasize your organizational, interpersonal, and critical thinking skills to show your interviewer that you are the right fit. Ultimately, you should aim to leave the impression that you can bring a positive and service-oriented attitude to their practice."
How would you handle an angry patient?
3 Answers↳
The customer service is imperative to the flow of an office. The front end must be able to maintain that flow. Less
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I would listen to the complaint and find a solution or refer the patient to the correct person. follow up to see if the complaint was taken care of. Less
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"I understand that you're feeling X because of Y. Let me see what I can do to rectify this situation and/or get some answers for you." Less
What is one thing you would change about your prior work office?
1 Answers↳
The flow for the nurse visits in the office
Experience with patients and customer service skills
6 Answers↳
Excellent customer service
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I had many years of experience
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I am a young bilingual certified medical assistant ready to find a job match in my area i am full of motivation quick adapter full of respect and car Less
If there was a long queue at the desk, phone ringing, and a doctor wanting to speak to you, which order would you prioritise them?
4 Answers↳
Phone first because I can't see what is happening down the phone if there is something urgent happening. The person at the desk is in front of me so if they drop down, I will see it. As for the doctor, they are medically trained so can cope without me for five minutes. Less
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I would speak to the doctor first, then the patient and then the phone. That way the doctor can go back to seeing patients while I then deal with the person at hand. Person phoning in will call back. Less
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The doctor first
Why do you want to work here What are your goals Where do you see yourself in 5 years
3 Answers↳
I want to be in a healthcare Administrative position with professional colleagues that have a positive and professional attitude at work. Less
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My ultimate goal is to obtain a position of Certified Revenue Cycle Manager.
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In five years I hope to be able to show my employer the value I can bring to the medical organization and my exceedingly high level of professionalism both at work and in my personal life. Less
What is one of your weakness at work?
3 Answers↳
One of my weaknesses is also my speed. Sometimes I get too far ahead of myself and my team that I end up with nothing to do. I constantly need something to do and I enjoy exploring and learning so in another way it is a benefit. Less
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Seting my own goal with high expectations and not reaching the goal before the end of the day on a busy day. Less
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My weakness at work is my speed. I'm very accurate in the work I do, but I take my time. These days, many people prefer fast workers over efficiency and accuracy. So, because of that, it's a weakness. Less
