"Employers are seeking out medical receptionists that can provide impeccable customer service to leave the first, but a lasting impression on every patient. In an interview context, be prepared to talk about your previous experience in handling angry customers and stressful situations, as well as how well you work in a team. Emphasize your organizational, interpersonal, and critical thinking skills to show your interviewer that you are the right fit. Ultimately, you should aim to leave the impression that you can bring a positive and service-oriented attitude to their practice."
How would you handle an angry patient?
I would listen to the complaint and find a solution or refer the patient to the correct person. follow up to see if the complaint was taken care of.
"I understand that you're feeling X because of Y. Let me see what I can do to rectify this situation and/or get some answers for you."