Customer Service Representative Interview Questions in Melbourne, FL | Glassdoor

Customer Service Representative Interview Questions in Melbourne, FL

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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Name 3 qualities about yourself

1 Answer

Outgoing, amiable, and self motivated

What customer service experience do you have?

1 Answer

What did I most enjoy about my last job?

1 Answer

Have you had to deal with an irate customer? If so, how did you handle the situation?

1 Answer

If a customer demanded a manager. What will you do to deescalate this customer?

1 Answer

How did you handle a difficult situation in the past?

Mostly behavioral but some sales related questions

Why do you think you will be a good candidate? When did you go above and beyond your duties to help a customer?

1 Answer