Customer Service Representative Interview Questions in Melbourne, Australia | Glassdoor

Customer Service Representative Interview Questions in Melbourne, Australia

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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Customer calls up about having no Internet connection, what do you do to fix it?

1 Answer

Mention isolation test, reset modem and ask for fault check

In the group interview their was some roleplaying and also why you wanted the job and life experiences that have shown essential skills you need for the job.

in ur past jobroal describe a time you had a disagreement with a customer . how you handled it?

1 Answer

Why do you see yourself fit for this job?

1 Answer

Talk about a situation when you handled a customer who was very upset. How did you handle the situation and what was the outcome?