Member Service Representative II Interview Questions | Glassdoor

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Member Service Representative II Interview Questions

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Describe a time you had to deal with a difficult customer. Who did you handle the situation? Was it effective?

What skills do you have that you believe will help you succeed here.

Describe a time you had to diffuse a situation. (Something similar to that)

What is your strongest weakness? Tell me a situation where you made a mistake with a customer and had to fix it? Name a time you had an argument with another employee and how you resolved the problem?

name a time you had to handle a hostile customer. how do you handle bad situations

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Tell me about a time when you were on a project that failed.

Sell me this membership? What do you know about the Y? Tell me about a difficult situation? Where do you see yourself in 5 years?

The hardest question or statement is always "sell me this" and they hand you a pen or something ridiculous like that.

Tell me about a time you had to deal with an angry member and what did you do to control the situation and leave them feeling helped.