Member Service Representative Interview Questions
Member service representative interview questions shared by candidates
Top Interview Questions
If you were alone (no supervisors around), there's people calling on the phone a long line forming and a difficult customer at the front of the line what would you do? First and foremost, I'd handle the customer on the phone telling them to please hold, then I'd speak to the person in front if I can't handle there situation immediately, id tell them to wait on the side while i get the line down. Then handle there problem. |
Why do you think you're a good fit for the job? |
When was a time you had to handle a tough customer? |
which is more importanr, members leaving satisfied or the policy? |
What's one of your flaws? |
They'll ask a lot of questions about past experience. So be prepared to tell stories of how you handled a difficult situation with a coworker/customer, or how you succeeded in a time management issue. |
What do I know about YMCA. |
Sell us any product: aaaandddd go! |
What experience do you have that would make you perfect for this position? |
I always dread the 'So tell me about yourself". Just because at the time I had no industry experience whatsoever. |
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